We understand that paying veterinary bills can sometime prove very difficult, especially if an unexpected illness or an accident occurs. Pet insurance helps to reduce these costs significantly, so we urge you to look into it and take some out for your pet.
At our clinic, all invoices are to be paid in full at the time of consultation or discharge from the clinic.
If your pet is admitted to the hospital, you will always be given an estimate of the costs involved and asked for a 50% deposit. You will also be given a consent form to sign. In signing this, you agree to pay your account in full when collecting your pet from the clinic.
Any difficulty in connection to payment of invoices should be brought to the attention of the member of staff helping you make a booking, or on admission of your pet to the hospital.
If you are unable to pay your invoice in full, we have the following options available. Please make sure that you arrange a payment plan before treatment of your pet commences.
MEDIWALLET – easy application for mini loans.
EDCON CARDS – use your card as you would at any of the shops connected to the EDCOn group.
MEDIMASS PAYMENT PLAN – payment plan by direct debit set up for you at the practice. You need to bring your pay slip as well as your banking details in order for us to set this up for you.
As a team, we offer a friendly and professional veterinary service. We pride ourselves on compassionate care and excellent communication, especially when considering and discussing the best treatment options for your beloved pet.
We are a family-orientated practice, so although we aim to maintain a very high level of professionalism, we also want to create a safe, friendly and homely atmosphere in our clinic.
We have an open-door policy, so we encourage pet owners to come and see what we do behind the scenes, visit their pet while in our care and view our equipment and facilities. Please be sure to speak to our receptionists should you require a tour of the facilities.
For the convenience of our clients and to reduce waiting times, we have introduced an appointment system, so please be sure to contact us to book an appointment. Emergencies will obviously still be seen on a walk-in basis.